Ticketing Policies
All sales are final. No refunds.*
Tickets may be exchanged to another performance of the same show prior to the start of the performance for which you have tickets. You must contact the Box Office prior to the start of the show to exchange your tickets. This includes leaving a message on the voicemail, or emailing our box office at boxoffice@thegrandoperahouse.com. Once the performance has happened we are unable to exchange tickets.
All persons entering the theatre, regardless of age, must have a ticket. Students are anyone under the age of 18. Adults are anyone 18 or older. There is no Senior rate for tickets.
Although there are no age restrictions, parents should use discretion regarding appropriateness of some shows. We try to provide information about shows that contain Adult Content, but it is the patron’s responsibility to be aware of the show’s content prior to purchasing tickets.
Promotional codes can be used online by entering the code into the designated box on the screen after you select your seats. Click on Apply and confirm the code has been accepted. If you place the online order and the discount code has not been validated, we are unable to refund the difference.
Show Cards and Gift Certificates are currently not redeemable online. Redeem these items at The Grand Opera House Box Office, by phone at (563) 588-1305 and in person. Do not place an online order. If you place the online order, we are unable to refund the online purchases. We are happy to transfer any funds that remain on Show Cards or Gift Certificates to your online account, which can be redeemed online, in person or over the phone. Please call or stop in to the Box Office to transfer funds.
In the Event that a performance or Event is cancelled – we will contact all ticket holders via email, post on our website, and on social media channels. If a single performance of a multi-performance show is cancelled we will make every attempt to exchange ticketholders seats to another performance. If a one-time event is cancelled and not rescheduled, we will refund your ticket.