Patron & Volunteer Services Manager
Position Type: Part-Time/20hrs per week on average
Salary Type: Hourly/Commensurate with experience
Job Summary:
The Patron and Volunteer Services Manager is responsible for managing all aspects of patron relations, ticketing operations, and front-of-house management to ensure a positive and enjoyable experience for all theatre patrons. This role oversees customer service initiatives, ticket sales, and the overall efficiency of front-of-house operations.
Additionally, the Patron and Volunteer Services Manager oversees the recruitment, training, coordination, and recognition of volunteers who contribute to the operations and activities of the theatre. This role ensures an engaging and supportive experience for volunteers while effectively utilizing their skills to enhance the theatre’s programs and services.
Key Responsibilities:
- Customer Service Management
- Ticketing Operations
- Front-of-House Operations
- Event Coordination and Support
- Volunteer Recruitment and Onboarding
- Volunteer Coordination and Scheduling
- Volunteer Engagement and Retention
- Volunteer Training and Development
- Administrative Support and Documentation
- Volunteer Communication and Collaboration
Qualifications:
- Proven experience in customer service management within a theatre or performing arts environment (preferred).
- Strong leadership, communication, and interpersonal skills.
- Knowledge of ticketing systems (Spektrix) and proficiency in MS Office suite (preferred).
- Ability to work flexible hours including evenings, weekends, and holidays as required by theatre schedules.
Key Competencies:
- Customer-focused with a passion for delivering exceptional patron experiences.
- Ability to manage multiple priorities and thrive in a fast-paced environment.
- Problem-solving skills and ability to handle challenging situations with tact and diplomacy.
- Team-oriented with experience in supervising and motivating staff.
- Attention to detail and strong organizational skills.
Working Conditions:
- The position may require standing or walking for extended periods during performances and events.
- Ability to lift up to 60 pounds.
- Flexibility in work hours to accommodate evening, weekend, and holiday schedules based on theatre programming.
To Apply:
Submit your resume and a cover letter detailing your experience and why you’re a good fit for the position to [email protected].
The information presented indicates the general nature and level of work expected of this position. It is not a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.
The Grand is an equal opportunity employer, and we are especially interested in applicants who contribute to the diversity of our organization and who embrace our core values. We aim to be an organization where a mix of talented people want to come, to stay and create their best work.
The Grand recruits, employs, trains, and compensates regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.