Employment Opportunities

Position Type: Part-Time/Hourly

Job Summary:

The Theatre Box Office Assistant is responsible for providing excellent customer service to patrons, handling ticket sales, and managing various administrative tasks within the box office. This role requires a friendly demeanor, strong organizational skills, and the ability to manage transactions efficiently.

Key Responsibilities:

Customer Service:

• Greet patrons and provide information about upcoming performances, ticket availability, and seating options.
• Address and resolve customer inquiries and concerns in a professional manner.
• Process ticket orders both in-person and over the phone, ensuring accuracy and efficiency.

Ticket Sales and Management:

• Sell and issue tickets using the theatre’s box office software.
• Handle cash, credit, and debit transactions, and ensure accurate record-keeping.
• Manage ticket exchanges, refunds, and cancellations according to theatre policies.

Event Support:

• Assist with the setup and management of ticketing for special events and performances.
• Prepare and distribute will-call tickets and manage box office setups for events.
• Assist with setting up the lobby and concessions area before shows and resetting lobby once the show has begun; this includes restocking concessions and some light cleaning during performances.

Qualifications:

• Proficiency with computer systems and point-of-sale software.
• Strong communication and interpersonal skills.
• Ability to handle cash and process transactions accurately.
• Flexibility to work evenings, weekends, and holidays as needed.
• Performances are usually Thursday, Friday and Saturday at 7:30pm and Sunday at 2pm.

Physical Requirements:

• Ability to stand for extended periods and lift up to 60 pounds.
• Good vision and manual dexterity for handling tickets and operating equipment.

Work Environment:

• Fast-paced environment with occasional high-stress situations, especially during peak times and events.
• Interaction with a diverse audience, including patrons of all ages.

To Apply:

Complete an application, which can be found HERE, and email it to director@thegrandoperahouse.com.

The information presented indicates the general nature and level of work expected of this position. It is not a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

The Grand is an equal opportunity employer, and we are especially interested in applicants who contribute to the diversity of our organization and who embrace our core values. We aim to be an organization where a mix of talented people want to come, to stay and create their best work.

The Grand recruits, employs, trains, and compensates regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.