Visiting Us

Directions

Click “Directions” on the map to the right.
You will be directed to the Google Maps website where you can enter your address and get turn by turn directions.

Patron Services

“Will Call” is located at the Box Office. If you are picking up “will call” tickets, please arrive at least 20 minutes before curtain time.



Parking

Iowa Street Parking Ramp – Corner of Iowa Street and 8th

Most performances at the Grand are FREE parking in the Iowa Street parking ramp, thanks to our many sponsors.
If the gates to the ramp are not open, the city does charge a minimal fee for parking in the ramp.

Ticket Refunds & Exchanges

All Sales are final and tickets are non-refundable. Tickets cannot be exchanged to another show. However, tickets may be exchanged for another performance of the same show. Exchanges must be completed before the start of the performance originally purchased. 

WEATHER POLICY- In the event that a performance gets cancelled due to weather, we will happily exchange your ticket to another performance of the same show, or refund the cost of your ticket, minus the processing fee. Refunds will not be given on tickets if the show is performed.

Hearing Assistance

The Grand Opera House provides hearing assistance devices for patrons. Please see the house manager prior to showtime
These devises were donated by the Sertoma Club of Dubuque.

Wheel Chair Seating

Accommodations along with companion seats are available on the main floor. Please request with the box office prior to your ticket purchase.
Handicap restrooms are located in the lobby behind the concession stand

Elevator

Is available next to the box office for balcony seating and restrooms in the lower level

Concession Stand

Provided in the lobby. Popcorn, soda, water and candy are available for purchase.
Wine and beer is also available at most performances through the Rotary Club of Dubuque.

Local Accommodations

Holiday Inn Downtown
Hotel Julien
Best Western Midway
L.May
Stone Cliff Winery
Timmerman’s Supper Club
Woodfire Grille – Diamond Jo Casino
Vinny Vanucci’s
Pepper Sprout
Shot Tower Inn
Mana Java World Café
Salsa’s
Crust
Adobo’s Mexican

For any additional information, please call the box office at 563-588-1305

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